Cancellation Policy

This Cancellation Policy applies across all digital and IT service divisions operated by WDDIS:

• Website Design, Custom Web Development, WordPress, WooCommerce, and CMS Solutions
• SEO Services, Digital Marketing, Google Ads, PPC, and Social Media Management
• Graphic Design, Adobe Creative Services, Logo Creation, and Video Editing
• Monthly 24/7 Tech Care, Security Plans, and Website Maintenance Subscriptions
• AI Automations, Microsoft Office/Data Services, and Strategic IT Consulting
• Digital Products, Downloadable Templates, and Resume/CV Builder Tools

To initiate a service or order cancellation, clients must submit a formal request in writing to the WDDIS support desk to ensure a clear record.

• Submission Channels: Submit via our official Enquiry Form, email us at support@wddis.com, or call +91 7063501500.
• Required Information: Include full name, email address, order/invoice number, service name, and reason for cancellation.
• Confirmation Requirement: A cancellation request is finalized only once WDDIS issues an official written confirmation.

Custom engineering and web development projects involve committed developer hours, research, and server setup:

• Cancellation Before Work Starts: If cancellation is submitted prior to project research, wireframing, or technical setup, WDDIS will review the order for cancellation subject to non-recoverable administrative fees.
• Cancellation After Work Commences: Once UI design, staging setup, database coding, or API integration has started, charges apply for all completed work and allocated developer hours.
• Milestone & Staging Approvals: Approved design concepts or completed staging builds cannot be cancelled for a refund after client sign-off.

• Subscription Billing Cycles: Recurring plans (SEO, Social Media, 24/7 Tech Care) can be cancelled prior to the next billing cycle to prevent future automatic renewals.
• Mid-Cycle Cancellations: Cancelling an active monthly period stops future billing; however, fees for the current active period already underway remain payable.
• Ad Spend Commitments: Ad budgets paid directly to third-party ad networks (Google/Meta) are subject to platform terms and cannot be cancelled or refunded by WDDIS.

Services requiring third-party tools or external assets incur non-recoverable vendor outlays:

• Domain Registrations and Server Hosting Charges
• Premium WordPress Plugin Licenses & Theme Purchases
• AI Platform Token Usage (OpenAI APIs) & Paid Cloud Integrations
• Stock Images, Commercial Video Footage, and Custom Typography Licenses

All committed or activated third-party expenses are strictly non-refundable.

• Client Delays: If a project is delayed due to missing content, credentials, or client feedback, WDDIS will contact the client to pause or reschedule. Extended inactivity may require a revised quote to restart.
• Scope Changes: If project requirements change significantly mid-way, clients may choose to accept a revised quotation or terminate the project based on work already completed.
• Project Pause Option: Clients can request a temporary pause instead of cancellation, preserving completed work for a future restart date.