Does 24/7 mean a technician is always available?

Not necessarily. Actual support hours, response times and emergency assistance depend on the selected plan or service agreement.

How much does 24/7 Tech Care cost?

Our Tech Care plans start from ₹1,999/month for Basic Tech Care, ₹3,999/month for Business Tech Care, and ₹7,999/month for Professional Tech Care. Custom pricing is available for Enterprise clients.

Ongoing Technical Care

24/7 Tech Care & Website Maintenance

Maintain. Support. Protect. Improve. Reliable website maintenance, technical troubleshooting, bug fixing, performance tuning, and IT assistance for your digital platform.

Report an Issue View Care Plans

WHAT WE DO

Comprehensive Technical Support

A single technology partner handling all routine website updates, security audits, and emergency bug investigation.

Website Maintenance

Keep your website updated and maintained with regular CMS, plugin, and theme technical updates.

CMS & Core System Updates
Plugin & Theme Security Patching
Website Health & Diagnostic Checks

Technical Troubleshooting

When something breaks unexpectedly, our developer team investigates and diagnoses the technical cause.

Broken Layouts & Page Errors
Contact Form & Button Issues
Plugin & JavaScript Conflicts

WordPress Support

Dedicated developer-level support for WordPress sites, custom themes, and Elementor setups.

WordPress Core Updates
Elementor & Builder Maintenance
Theme Conflict Resolutions

WooCommerce Support

Online stores require active care. We resolve cart, checkout, and payment gateway issues quickly.

Cart & Checkout Error Resolution
Payment Gateway Fixes (Stripe/Razorpay)
Product Display & Coupon Fixes

Website Security Support

Ongoing security protection, SSL auditing, access-control rules, and malware investigation assistance.

SSL/HTTPS Configuration Checks
Malware & Suspicious File Checks
Access Control & Security Patches

Performance & Backup Support

Speed optimization, database cleanup, image optimization, and scheduled website backup checks.

Core Web Vitals Optimization
Automated Database Cleanup
Cloud Backup Verification

FLEXIBLE PACKAGES

24/7 Tech Care Pricing Plans

Select a technical care plan suited to your business scale, site traffic, and support needs.

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Basic Care

For small business websites.

₹1,999 /month

Basic Website Maintenance
Routine Core & Plugin Updates
Basic Troubleshooting
Security & Health Checks
Cloud Backup Assistance

Choose Basic

How Support Requests Are Prioritized

We evaluate incoming issues based on site impact and business urgency.

Critical Priority

Complete website outage, server breakdown, or total e-commerce checkout failure.

High Priority

Major core feature is broken (e.g., primary contact form or booking portal down).

Normal Priority

Standard technical issue or bug that affects a feature while the site remains usable.

Low Priority

Minor visual tweaks, non-urgent content changes, or general technical questions.

SUPPORT WORKFLOW

Our Tech Care Process

A clear 7-step engineering roadmap to handle technical issues efficiently.

Submit Request

Initial Review

Investigation

Action Plan

Issue Resolution

Quality Testing

Confirmation

FAQS

Frequently Asked Questions

Common questions regarding our 24/7 Tech Care website support services.

What is WDDIS 24/7 Tech Care?

24/7 Tech Care is WDDIS's ongoing website maintenance, technical support, bug investigation, and IT assistance service designed to keep your site operational.

Does 24/7 mean a technician is always immediately available?

You can submit support requests 24/7. Actual human response times and emergency assistance SLAs depend on your selected Tech Care plan or custom service agreement.

Can you fix a website that is completely down?

Yes! We investigate downtime causes including server crashes, DNS errors, database issues, or plugin corruptions, and work toward restoring functionality.

Are WordPress and WooCommerce covered?

Yes! We specialize in WordPress theme/plugin conflicts, Elementor bugs, WooCommerce checkout errors, and payment gateway issues.

What is NOT included in Tech Care plans?

Tech Care covers maintenance and bug troubleshooting. Complete website redesigns, major new custom features, hosting/domain fees, and paid plugin licenses require separate quotes.