Refund Policy

This Refund Policy applies to all products and digital services ordered from WDDIS[cite: 1]:

• Website Design, Custom Web Development, WordPress, WooCommerce, and CMS Solutions[cite: 1]
• SEO Services, Digital Marketing, Google Ads, PPC, and Social Media Marketing[cite: 1]
• Graphic Design, Adobe Creative Services, Logo Creation, and Video Editing[cite: 1]
• AI Integrations, Microsoft Office/Data Services, and IT Consulting[cite: 1]
• Digital Downloads, Templates, Resumes/CVs/Biodatas, and PDF Resources[cite: 1]
• Website Maintenance, Security Care Plans, and 24/7 Support[cite: 1]

Digital products (downloadable templates, PDF assets, scripts, or generated resume documents) are made available immediately or transferred via client-selected channels (WhatsApp, Telegram, Email, or Dashboard Download)[cite: 1]. Once a digital asset has been delivered or downloaded without defect, refunds are limited[cite: 1].

Defective Digital Assets: If a delivered file is corrupted or materially differs from its description, WDDIS will provide a replacement file, alternative fix, store credit, or a refund where applicable[cite: 1].

Because custom web design and application engineering involve dedicated developer allocation, wireframing, custom coding, and server staging, the following milestone rules apply[cite: 1]:

• Cancellation Before Work Commences: If a project is cancelled prior to research or developer resource allocation, a refund may be issued after deducting non-recoverable administrative setup fees[cite: 1].
• Cancellation After Milestone Start: Once research, UI design, or custom coding has begun, amounts corresponding to completed work, developer hours, and committed resources are non-refundable[cite: 1].
• Post-Approval Non-Refundability: Once a design, staging site, or custom feature is approved by the client, previously paid fees for that work segment become non-refundable[cite: 1].

• SEO & Marketing Disclaimers: SEO services involve ongoing technical work affected by third-party search algorithms[cite: 1]. WDDIS does not guarantee specific Google rankings, guaranteed first-page placements, or exact lead volumes[cite: 1]. Dissatisfaction with organic ranking changes alone does not constitute grounds for a refund[cite: 1].
• Ad Spend & Third-Party APIs: Advertising budgets paid to platforms (Google Ads, Meta Ads) and third-party AI API usage charges (such as OpenAI API tokens) consumed during development are non-refundable by WDDIS[cite: 1].

• Gateway Fee Deductions: Processing fees charged by third-party payment gateways (Stripe, Razorpay) that are non-refundable under gateway operator policies may be deducted from approved refunds[cite: 1].
• Duplicate Transactions: If an accidental duplicate payment occurs for the same invoice, WDDIS will refund 100% of the duplicate charge upon transaction verification[cite: 1].
• Third-Party Outlays: Non-recoverable expenses (domain registrations, server hosting fees, premium WordPress licenses) paid to external vendors cannot be refunded by WDDIS[cite: 1].

Nothing in this Refund Policy is intended to restrict mandatory consumer rights available under applicable law[cite: 1]. Under India's Consumer Protection (E-Commerce) Rules, 2020, and international standards, clients maintain legal protections regarding misdescribed goods or undelivered agreed services[cite: 1].